CLEAR ANSWERS, NO FINE PRINT

An ISP usually provides the connection. Amplr looks at the entire network surrounding it: from routers and Wi-Fi to failover, analytics, and support. We can maintain your existing connection, supplement it, or take it over entirely, depending on what works best for your organization.

Yes. Amplr is designed for organizations with one or more locations. We use a single, repeatable network standard and bring all locations together in amplr.cloud.

You can view the status of your locations, networks, and connected devices. You can monitor and manage them yourself, or leave the day-to-day management entirely to Amplr.

Monitoring alerts us as soon as something goes wrong. Whenever possible, we intervene remotely. If the primary connection fails and failover is in place, the agreed-upon critical systems automatically switch over.

Amplr goes beyond what a traditional internet service provider offers. We combine your internet connection with network hardware, automatic backups, monitoring, and support. This means you have a single partner who not only provides the service but also continues to follow up with you.

Give us a call or send us an email, and you'll be connected with a representative who is familiar with your case. No call center, no waiting in line.

In the event of a malfunction, we usually proactively detect issues through monitoring—often before you even notice them yourself.

With amplr.cloud, you can immediately see what’s going on: which devices are offline and where the problem lies. For most issues, you can perform an initial check yourself, and for the rest, you can contact support with a single click.

In most cases, we resolve issues remotely via amplr.cloud. If that’s not possible, we’ll schedule an on-site visit with the same team members who are already familiar with your case.

Je kan ons bereiken via de supportkanalen van je formule, zoals telefoon, e-mail of het Help Center. Vermeld de betrokken locatie en wat er niet werkt, zodat we meteen gericht kunnen controleren.

Voor de onderdelen die we monitoren, ontvangen we een melding zodra iets afwijkt of offline gaat. Daardoor kunnen we een probleem soms al onderzoeken voordat je team of klanten er hinder van ondervinden.

Veel problemen kunnen we via beheer op afstand onderzoeken en oplossen. Lukt dat niet, dan bepalen we de juiste vervolgstap of plannen we een gerichte interventie met de beschikbare diagnose.

We controleren eerst de verbinding, netwerkhardware en betrokken systemen via amplr.cloud. Je krijgt een duidelijke update over wat we zien, welke actie we nemen en wat eventueel nog nodig is.

Dat hangt af van je supportformule en de afspraken in je overeenkomst. Monitoring en automatische netwerkfuncties blijven actief; telefonische bereikbaarheid en interventies buiten de standaarduren worden vooraf vastgelegd.

Because Connectivity as a Service bundles hardware, installation, and ongoing support into a single fixed monthly price, we spread that investment over a longer period—specifically, 36 months. This way, you never have to pay a large upfront cost, and your monthly budget remains predictable, even if you expand to multiple locations.

No. What's in your quote is what you pay. We discuss setup costs for installation upfront, not after the fact on your invoice.

Together, we'll take a look at what you have today and what needs to be transferred or replaced. We'll handle the switch as much as possible without you having to figure anything out on your own.

Of course! If you expand to more locations or need additional capacity, your network will scale accordingly. Just get in touch with your point of contact.