WE UNDERSTAND YOUR SITUATION, EVEN OVER THE PHONE
No anonymous call center and no having to start from scratch. You’ll have a dedicated point of contact who knows your network and locations, with monitoring that often detects issues before they affect your operations.
SUPPORT THAT GOES BEYOND A TICKET NUMBER
We monitor agreed-upon network components and connections and often detect anomalies before anyone reports them.
You don't have to keep explaining which location, connection, or application you're referring to.
Through amplr.cloud, we can investigate and resolve many issues without having to travel.
If it can't be done remotely, we'll organize an intervention in accordance with the terms of your plan.
FROM THE INITIAL REPORT TO THE RESOLUTION, WITHOUT HAVING TO START OVER AND OVER AGAIN
HOW AMPLR KEEPS PROBLEMS AWAY FROM YOUR LOCAL TEAMS
WATT Factory, located in the Brugse Poort district of Ghent, wanted a network that they could manage themselves and replicate at new locations. Amplr built it using two fiber-optic lines, failover, and a centrally managed platform.
Hawaiian Poke Bowl grew from 10 to over 50 locations in Belgium and the Netherlands, each with its own approach to the network that was starting to cause friction. Amplr standardized everything, and on-site technical visits dropped by 90%.
Coloc Housing manages more than twenty shared housing locations in Belgium; each resident has access to secure Wi-Fi via PPSK, which is centrally managed across all locations.
Combine for continuity
The Internet is the foundation. With failover, a managed network, amplr.cloud, and support, it becomes a solution that continues to function even in the event of an outage.
Frequently Asked Questions
You can reach us through the support channels included in your plan, such as phone, email, or the Help Center. Please specify the location in question and what isn't working so we can investigate the issue right away.
For the components we monitor, we receive a notification as soon as something deviates from normal or goes offline. This allows us to sometimes investigate a problem before it affects your team or customers.
We can investigate and resolve many issues through remote management. If that doesn't work, we determine the appropriate next step or plan a targeted intervention based on the available diagnosis.
We’ll first check the connection, network hardware, and relevant systems via amplr.cloud. You’ll receive a clear update on what we’re seeing, what actions we’re taking, and what else might be needed.
That depends on your support plan and the terms of your agreement. Monitoring and automatic network functions remain active; telephone support and interventions outside standard hours are agreed upon in advance.