WE UNDERSTAND YOUR SITUATION, EVEN OVER THE PHONE
No anonymous call center and no having to start from scratch. You’ll have a dedicated point of contact who knows your network and locations, with monitoring that often detects issues before they affect your operations.
SUPPORT THAT GOES BEYOND A TICKET NUMBER
We monitor agreed-upon network components and connections and often detect anomalies before anyone reports them.
You don't have to keep explaining which location, connection, or application you're referring to.
Through amplr.cloud, we can investigate and resolve many issues without having to travel.
If it can't be done remotely, we'll organize an intervention in accordance with the terms of your plan.
FROM THE INITIAL REPORT TO THE RESOLUTION, WITHOUT HAVING TO START OVER AND OVER AGAIN
HOW AMPLR KEEPS PROBLEMS AWAY FROM YOUR LOCAL TEAMS
WATT Factory, located in the Brugse Poort district of Ghent, wanted a network that they could manage themselves and replicate at new locations. Amplr built it using two fiber-optic lines, failover, and a centrally managed platform.
Hawaiian Poke Bowl grew from 10 to over 50 locations in Belgium and the Netherlands, each with its own approach to the network that was starting to cause friction. Amplr standardized everything, and on-site technical visits dropped by 90%.
Coloc Housing manages more than twenty shared housing locations in Belgium; each resident has access to secure Wi-Fi via PPSK, which is centrally managed across all locations.
Combine for continuity
The Internet is the foundation. With failover, a managed network, amplr.cloud, and support, it becomes a solution that continues to function even in the event of an outage.
Frequently Asked Questions
Je kan ons bereiken via de supportkanalen van je formule, zoals telefoon, e-mail of het Help Center. Vermeld de betrokken locatie en wat er niet werkt, zodat we meteen gericht kunnen controleren.
Voor de onderdelen die we monitoren, ontvangen we een melding zodra iets afwijkt of offline gaat. Daardoor kunnen we een probleem soms al onderzoeken voordat je team of klanten er hinder van ondervinden.
Veel problemen kunnen we via beheer op afstand onderzoeken en oplossen. Lukt dat niet, dan bepalen we de juiste vervolgstap of plannen we een gerichte interventie met de beschikbare diagnose.
We controleren eerst de verbinding, netwerkhardware en betrokken systemen via amplr.cloud. Je krijgt een duidelijke update over wat we zien, welke actie we nemen en wat eventueel nog nodig is.
Dat hangt af van je supportformule en de afspraken in je overeenkomst. Monitoring en automatische netwerkfuncties blijven actief; telefonische bereikbaarheid en interventies buiten de standaarduren worden vooraf vastgelegd.