Hawaiian

Hawaiian Poke Bowl makes healthy and fresh poke bowls accessible to everyone, every day with a smile. With more than 50 locations in Belgium and the Netherlands and a growth rate of 10 new locations per year, the chain needs one thing above all else: consistent operations across all locations.

Each branch had its own approach. And that started to cause friction.

When Hawaiian Poke Bowl partnered with Amplr, it had 10 restaurants. Today, it has more than 50. That rapid growth brought with it an equally rapid challenge: each location was running on its own network setup. That works when you’re small. But when you scale up, it no longer works.

Three problems came to light. The payment system went down when there were internet issues. There was no central overview of what was happening with the network at each location. And when a malfunction occurred, it depended on who happened to be available.

Hawaiian Poke Bowl wanted to move past that. They were looking for a single, standardized approach that would work the same way at every location and wouldn't leave them relying on ad hoc emergency measures.

The same network. At every location.

Amplr upgraded the entire local network infrastructure at each location: LAN, Wi-Fi, and a 4G/5G failover that automatically takes over the payment system if the landline goes down.

The restaurants offer guest Wi-Fi through a branded captive portal. This portal is integrated with the Leat loyalty platform, allowing guests to easily participate in the loyalty program and enabling Hawaiian Poke Bowl to further strengthen its relationship with its customers.

Through amplr.cloud, they have a real-time view of all locations at once. They can monitor network performance, detect issues before they impact operations, and request support when needed—all from a single location.

Less hassle on the job site. More remote control.

Issues are proactively identified and, in most cases, resolved remotely. The results are clear: on-site technical interventions have decreased by 90%. Operational efficiency across all locations has increased by 30%.

Every new location that opens runs on the same network as all the others from day one. The same infrastructure, the same management environment, the same operating procedures. Hawaiian Poke Bowl no longer has to worry about connectivity. That was exactly the plan.

"We now know about a problem before the location manager notices it."
Loes Van Beylen, System Engineer, Hawaiian Poke Bowl